How long until I get my order?
- Standard (arrives in 4-7 days)
- 2nd Business Day (arrives in 3-4 days)
- Next Business Day (arrives in 2-3 days)
Arrival times are dependent on item availability and ship-from location. Saturday deliveries in most areas. Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt shipping services.
Abandoned Orders
Orders are considered “Abandoned” if the order has not been picked up within 21 days of the order being placed, or the start of classes (whichever occurred most recently). The campus store will make at least one attempt, via phone call or email, to contact the customer during this period of time to inquire about picking up the order.
Abandoned orders can be refunded by customer request:
- If the request is within the first 21 days of class start, the refund will be made to the original form of tender.
- After this period, a gift card can be issued for the refund.
Can I ship to a P.O. Box?
Sure, orders may be sent to P.O. Boxes. Shipments to P.O. Boxes will be sent via UPS SurePost. USPS Priority Mail is not an option.
How much will it cost to ship my order?
View the shipping rates table below for all of the details.
How can I track my order?
Check on your order status using the tracking number from your order status email. For easy checkout and tracking, create an account. Registered users can track orders within their eFollett Accounts:
- Go to My Account and login to your account
- Click View your Order History
- Click your order number
Under Order Details, click on the Tracking number
How do I ship to APO/FPO address?
When completing your Shipping Address during checkout:
- Enter Country > "United States”
- The City > choose APO or FPO
- The State > either "Armed Forces America," "Armed Forces Europe," or "Armed Forces Pacific"
- Enter your Zip code
- Enter your full name, grade, and PSC or unit number. Orders will ship via UPS SurePost. Expedited shipping is not available to APO/FPO.
Can you ship to an International P.O. Box?
Unfortunately we don’t currently deliver to International P.O. Boxes.
Shipments to and from Alaska & Hawaii
Special Considerations for Shipments outside the lower 48 states
| Destination | Suggested Shipping Method | Shipping Cost |
|---|---|---|
| Same State | Any available | Applicable shipping rates will be calculated and displayed separately during the checkout process |
| Different State * | Next Day or Second Day | Additional charges may be added to the rates below |
*Note: If you don’t choose either the Next Business Day or Second Business Day shipping options, your order may take substantially longer to arrive. We strongly urge you to choose one of these shipping options to ensure that your items arrive when you need them.
Canada and other International Orders
For orders to Canada or another international destination, no shipping charges or taxes will be applied at the time of checkout. Instead, we’ll contact you with information about the shipping charges and taxes. Your order will be processed only after you have approved the shipping charges/taxes—because of this, please allow extra time to complete international orders.
Sanctioned Countries Shipping Policy
Orders involving sanctioned countries (based on shipping address, billing address and/or payment method) will be reviewed for compliance with US and international regulations and may be cancelled. You will be contacted by the store to replace your order without items subject to sanctions.
Shipping Rates
DOMESTIC_RATE
| Product Total | 2nd Business Day |
|---|---|
| $0.00 and up | $19.99 |
DOMESTIC_RATE
| Product Total | Ground |
|---|---|
| $0.00 and up | $6.99 |
DOMESTIC_RATE
| Product Total | Next Business Day |
|---|---|
| $0.00 and up | $23.99 |
AK
| Product Total | Ground |
|---|---|
| $0.00 - $25.00 | $22.90 |
| $25.01 - $50.00 | $23.90 |
| $50.01 - $75.00 | $25.90 |
| $75.01 - $100.00 | $26.90 |
| $100.01 - $150.00 | $28.90 |
| $150.01 - $200.00 | $30.90 |
| $200.01 - $300.00 | $33.90 |
| $300.01 and up | $36.90 |
AK
| Product Total | 2nd Business Day |
|---|---|
| $0.00 - $25.00 | $22.90 |
| $25.01 - $50.00 | $23.90 |
| $50.01 - $75.00 | $25.90 |
| $75.01 - $100.00 | $26.90 |
| $100.01 - $150.00 | $28.90 |
| $150.01 - $200.00 | $30.90 |
| $200.01 - $300.00 | $33.90 |
| $300.01 and up | $36.90 |
AK
| Product Total | Next Business Day |
|---|---|
| $0.00 - $25.00 | $28.90 |
| $25.01 - $50.00 | $29.90 |
| $50.01 - $75.00 | $31.90 |
| $75.01 - $100.00 | $32.90 |
| $100.01 - $150.00 | $34.90 |
| $150.01 - $200.00 | $36.90 |
| $200.01 - $300.00 | $39.90 |
| $300.01 and up | $42.90 |
HI
| Product Total | Ground |
|---|---|
| $0.00 - $25.00 | $22.90 |
| $25.01 - $50.00 | $23.90 |
| $50.01 - $75.00 | $25.90 |
| $75.01 - $100.00 | $26.90 |
| $100.01 - $150.00 | $28.90 |
| $150.01 - $200.00 | $30.90 |
| $200.01 - $300.00 | $33.90 |
| $300.01 and up | $36.90 |
HI
| Product Total | 2nd Business Day |
|---|---|
| $0.00 - $25.00 | $22.90 |
| $25.01 - $50.00 | $23.90 |
| $50.01 - $75.00 | $25.90 |
| $75.01 - $100.00 | $26.90 |
| $100.01 - $150.00 | $28.90 |
| $150.01 - $200.00 | $30.90 |
| $200.01 - $300.00 | $33.90 |
| $300.01 and up | $36.90 |
HI
| Product Total | Next Business Day |
|---|---|
| $0.00 - $25.00 | $28.90 |
| $25.01 - $50.00 | $29.90 |
| $50.01 - $75.00 | $31.90 |
| $75.01 - $100.00 | $32.90 |
| $100.01 - $150.00 | $34.90 |
| $150.01 - $200.00 | $36.90 |
| $200.01 - $300.00 | $39.90 |
| $300.01 and up | $42.90 |
