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Frequently Asked Questions

Orders

What's the status of my order?

Availability of Merchandise

What payment options do we accept?

Shipping & Delivery

How much will it cost to ship my order?

How do I ship to an international or APO/FPO address?

How does in-store pickup work?

Return Policy

What is your online return policy?

How do I make a return online or in-store?

How do I return by mail?

Accessibility & Browser Support

Is your website accessible?

How do I know my personal info is secure?

Should I adjust my browser setting?

Store Transition (Follett)

What can you expect?

Do I still have an account on this store?

If I ordered before the transition how do I find the status of my order?

If I have a gift card from the old store, will it work here?